Making the change:
- Open your order tracking page — use the tracking link from your confirmation or shipping emails, or log in and go to Manage account → Manage orders and click View details on your order.
- Click Edit order.
- Click Change next to How do we collect your bags?
- Switch the Handling method dropdown to "Drop off at local carrier store" and click Save & Continue.
- Your pickup-fee refund is shown in the Order Summary — click Continue to refund, then click Refund to complete the change.
Your existing label stays active — the confirmation page and email will confirm no new label is needed. Your refund may take several days to appear on your card, depending on your bank's processing times.
Where to drop off: choose a store that matches the carrier on your label. To find one, see Choose a Drop-off Location or use our store locator.
Questions about changing to a drop off? Our team is happy to help.