You can change the insurance coverage for your shipment online, as long as it hasn't shipped. Changing your coverage requires printing new labels for your shipment.
Making the change:
- Open your order tracking page — use the tracking link from your confirmation or shipping emails, or log in and go to Manage account → Manage orders and click View details on your order.
- Click Edit order.
- Click Change/Add next to Bags and follow the prompts to make your change.
- Save your change, review the Order Summary, and process any charge or refund to your card on file.
You'll receive an email confirming the update. If your change includes a refund, it may take several days to appear on your card, depending on your bank's processing times.
Cost of the change: increasing coverage is charged and decreasing it is refunded — the difference is shown before you confirm. Every shipment includes complimentary coverage; see Cost of Insurance for details.
Questions about changing your insurance coverage? Our team is happy to help.