If you need to change the insurance coverage for your shipment, we offer an easy way for you to make that change online. Changing your insurance coverage will require you to print new labels for your shipment. However, please keep in mind you will not be able to change the insurance coverage if your shipment has already been shipped.
1. Edit order screen.
First, you will need to go to the edit order screen to change your insurance coverage. Navigate to ShipSticks.com, click on My Account > Shipments, choose the shipment you would like to change, and click "Edit Shipment."
2. Click on Change/Add.
Once on the edit order screen, click "Change/Add" under the Bags section.
3. Make your changes.
By selecting the "Value" field, you can change the amount of insurance coverage for each bag in your shipment. Once you've made the changes you'd like, click "Save & Continue."
4. Review your changes.
The next screen shows a summary of your order and any additional fees. If you have increased the insurance coverage, additional charges will reflect here. If you have decreased the insurance coverage, a refund will reflect here. Click on "Continue" to move to the next screen.
5. Process your changes.
The next screen charges any necessary fees to your credit card on file. Click on the green button that will either say Pay or Refund to submit the change to continue.
6. Confirmation receipt.
The last screen will reflect the new changes to your order. You will also receive an email from us that will reflect any changes that you made. Changes to the insurance will require you to print new labels for your shipment.
If you have any issues changing your insurance, please contact us and we can assist you further.