You can remove a bag from your shipment online, as long as that bag isn't already in transit. The removed bag's cost is refunded to your card on file.
Making the change:
- Open your order tracking page — use the tracking link from your confirmation or shipping emails, or log in and go to Manage account → Manage orders and click View details on your order.
- Click Edit order.
- Click Change/Add next to Bags and follow the prompts to make your change.
- Save your change, review the Order Summary, and process any charge or refund to your card on file.
You'll receive an email confirming the update. If your change includes a refund, it may take several days to appear on your card, depending on your bank's processing times.
About your refund: you'll see it summarized before you confirm. If you'd like to cancel the entire order instead, see Cancel My Shipment.
Questions about removing a bag? Our team is happy to help.