Pickups can be scheduled on any business day, Monday through Friday, excluding holidays, and Ship Sticks charges a small fee for pickups. Here's what to keep in mind:
Preparation and Labeling: ensure your shipment is properly packed and labeled before 9:00 am on the day of your scheduled pickup. This helps avoid any last-minute rush and ensures your package is ready for collection.
Packaging Requirements: your shipment must be securely packed in a hard case, soft travel bag, or a box. This ensures the safety of your items during transit.
Pickup Window: your shipment should be ready and accessible for the driver throughout the entire pickup window you selected. While residential pickups typically occur in the afternoon or early evening, having your shipment ready by the start of your window ensures a smooth and timely pickup.
Driver Instructions: if the driver needs to knock on the door or ring the doorbell, please leave a note on your door with any specific instructions.
Special Pickup Instructions: if you have specific instructions for the driver, such as where to find your shipment or how to access your property, our team can communicate them to the driver in advance.
Presence at Home: it's not necessary for anyone to be home for our driver to collect your shipment. If you're not going to be home and you feel comfortable leaving your bag in a secure location outside your home, just make sure your package is in that designated location and accessible for the driver.
Apartment Buildings: if you live in an apartment building, please leave your shipment with the door staff, in the lobby, or in the designated pickup location, and make sure your building management is aware of the pickup.
Prefer to drop off instead? Many customers choose to drop their shipment off at a local carrier store — it's free, and there's no waiting on a pickup window. Use our store locator to find the nearest location. And if you need your pickup to happen at a specific time, a 1-hour pickup window powered by Uber is available where offered — see Pickup Windows.
Questions about home pickups? Our team is happy to help.