Preparation and Labeling: Ensure your shipment is properly packed and labeled before 9:00 am on the day of your scheduled pickup. This helps in avoiding any last-minute rush and ensures that your package is ready for collection.
Packaging Requirements: Your shipment must be securely packed in a hard case, soft travel bag, or a box. This ensures the safety of your items during transit.
Pickup Window: Your shipment should be ready and accessible for the driver throughout the entire pickup window you selected. While hotel pickups typically occur in the afternoon or early evening, having your shipment ready by the start of your pickup window ensures a smooth and timely pickup.
Pickup Location: Check with the hotel where your shipment should be left for pickup. They normally have a designated location where carriers pick up shipments from - whether that be at the front desk or at a shipping/receiving department.
Special Requirements: Some hotels charge fees to have shipments collected from their location. These fees are separate from your shipment and will need to be settled with the hotel directly. If you would like to avoid these fees, your shipment can be dropped off at the nearest drop-off location.
Questions about your pickup? Our team is happy to help.