We offer flexible pickup windows between 9:00 AM and 6:00 PM, so you can choose the option that best fits your schedule. Here's how to pick the right one:
Need flexibility? Full-Day Window: our Full-Day Window (9:00 AM – 6:00 PM) is available for a small fee for future-dated and same-day pickups. Your driver will arrive at some point during the day — just have your shipment packed, labeled, and accessible for the entire window.
Only available at a specific time? 1-Hour Window (Powered by Uber): if you need your pickup to happen within a specific, narrow timeframe — for example, if you're only available in the morning — our 1-Hour Window is the best fit. It's available for an additional fee — choose the one-hour timeframe that works for you. Service availability and options may vary based on location and shipment details.
Don't want to wait for a pickup at all? Drop off instead: you can skip the pickup window entirely by dropping your shipment off at a local carrier store — there's no pickup fee, and you can drop off whenever works for you during the store's business hours. Use our store locator to find the nearest location, and see Drop Off My Shipment for helpful tips.
Pricing: current pricing for each pickup option is displayed during booking.
Have specific instructions or requests for your driver? Our support team can make sure your preferences are clearly communicated to the carrier.