Ship Sticks guarantees all deliveries by the end of the day on the scheduled delivery-by date.
Should our tracking team notice any potential delays to the delivery of your belongings, we will contact you to discuss any necessary alternate arrangements. Our team has developed a vast network of local logistics providers we can rely on to expedite delivery to your hotel, resort, golf course, or residence. Please know we will exhaust all available resources to deliver your shipment(s) as quickly as possible and will keep you abreast of updates when necessary.
In the rare instance that your shipment does not deliver by the time needed, you will be eligible for our Shipment Protection Policy. This policy is designed to alleviate out of pocket expenses you may incur while we work to have your shipment delivered. Submit itemized receipts of approved expenses up to $200.00, and Ship Sticks will reimburse you accordingly. Our Shipment Protection Policy is designed only to alleviate costs due to delayed bags and not for any damages.
FORCE MAJEURE
Ship Sticks shall not be liable for any delay in performing, or failure to perform its obligations under this Agreement, resulting from any cause beyond its reasonable control, including, without limitation, acts of God, fire, extreme temperatures, high winds, lightning, strikes, energy interruptions, labor disputes, natural disaster, fire, flood, storm, slide, earthquake, epidemics, power failure, inability to obtain equipment, supplies or other facilities, labor disputes, terrorism, criminal activity, governmental demands or requirements, inclement weather, war, declared or undeclared, or the acts of government (each, a "Force Majeure Event"). If affected by a Force Majeure Event, Ship Sticks shall be excused from performance to the extent made necessary by such event.