While it is rare, if your shipment is delivered and an item inside your shipment is missing, please follow the below instructions to file a claim:
- Go to www.ShipSticks.com.
- Scroll to the bottom of the page and click on Claims.
- Click the link that says "Click here to file a claim for Damaged/Missing Items."
After you file: a claims specialist reviews and files your claim within 1–2 business days and will reach out by phone or email if more information is needed. Once your claim is filed, it cannot be changed, and you can expect an approval or denial within 14 business days. Claim decisions are final.
The amount you will be able to claim for the missing item is designated by the amount of insurance you chose for your bag during the booking process. Questions about filing a missing-item claim? Our team is happy to help.