If your bag has not delivered by your scheduled delivery-by date, our team is already working it: our resolutions team reviews every shipment due for delivery each day, identifies what happened and when it will now arrive, and reaches out by text and email — and by phone if we do not hear back — to go over your plans and the options for your order.
If the delay affects your plans, you may also be eligible to file a Shipment Protection Claim:
- Go to www.ShipSticks.com.
- Scroll to the bottom of the page and click on Claims.
- Click the link that says "Click here to file a Shipment Protection Claim for a delayed package."
For more details, see our "Shipment Protection Policy" article. Shipment Protection does not cover damaged items — that is covered by your shipment's insurance.
Questions about a delayed bag? Our team is happy to help.