Hotel Acceptance: Before shipping, verify with your hotel or resort that they can accept your shipment. Some establishments may lack the necessary space to accommodate deliveries, especially if they are large or numerous, or they might have restrictions on storage duration.
Verify the Delivery Address: Confirm the specific delivery address for your shipment with your hotel or resort. Some locations may require you to ship to a particular address based on their operational setup, such as a central receiving area, the front desk, or directly to your room or play area.
Arrival Instructions: Ask your hotel or resort where you can expect to pick up your shipment once you arrive. Knowing the exact location—whether it’s the front desk, a concierge service, or a specific storage room—will save you time and hassle upon arrival.
Potential Fees: Be aware that some hotels or resorts may charge package handling or storage fees. These fees are not associated with our service and can vary by location. It is important to inquire about any potential charges beforehand, as Ship Sticks is not responsible for any third-party fees.
Recipient Name: To avoid any issues with the hotel accepting your shipment, it is essential that the recipient name on the shipping label matches the name associated with your hotel booking. This alignment helps the hotel staff identify your package and verify its connection to your reservation, ensuring a smooth delivery and preventing potential issues.
Hotel check-in details: when you book, you can add details such as your confirmation number, check-in date, or the name of the guest you are staying with in the Other Info field. They appear on your shipping label, which helps hotel staff match your shipment to your reservation.
Delivery timing: Your shipment will deliver to your hotel by end of day on or before the delivery-by date on your order. We recommend scheduling your shipment to arrive at least one business day prior to when it is needed. Please keep that in mind when contacting your hotel to alert them of your incoming shipment. Deliveries can occur every day of the week, except on holidays.
Questions about your delivery? Our team is happy to help.