When tracking your shipment, you may see that a recent scan shows it has received a shipment exception. There are many reasons why this may happen, but the most common reason we see is that the barcode on your label could not be scanned, so the carrier replaced the barcode with a new one. The shipment will still use the same tracking information, and it will continue transit after the re-label and deliver by your delivery date.
We track all shipment exceptions through our system and take appropriate actions when necessary. If your shipment has received a shipment exception and you have any follow-up questions, please contact us.