When tracking your shipment, you may see that a recent scan shows a shipment exception. There are many reasons this appears, and the most common one we see is that the barcode on your label could not be scanned, so the carrier replaced the barcode with a new one. The shipment keeps the same tracking information, and it continues transit after the re-label.
Other exceptions describe a delivery attempt rather than the label. An exception naming an address issue means a detail such as a unit, suite, or building number needs to be confirmed before delivery continues. An exception saying no one was available means the driver attempted delivery and the carrier will attempt again on the next business day.
Exceptions are the carrier’s way of recording a shipment’s movement through their network, and many resolve without any action from you. If you have follow-up questions about your shipment’s exception, our team is happy to help and can tell you exactly what the shipment is waiting on.