Your shipment receives tracking updates in our system, and we'll automatically notify you when it's picked up, out for delivery, and delivered. You can also opt in to text updates using the Sign up for SMS updates button on your order tracking page.
Tracking your shipment: open your order tracking page at any time — use the tracking link from your confirmation or shipping emails, or log in and go to Manage account → Manage orders and click View details on your order. The page shows your shipment's status timeline, and you can click View details on any bag to see its carrier, service level, and status history.
Your tracking numbers: the tracking number we provide in your confirmation and shipping emails works on your order tracking page. The number printed on the shipping label is the carrier’s own tracking number, which will not work there. If tracking is not coming up for you, send our team your order number or the email on your order and we will pull up the shipment.
Questions about tracking your shipment? Our team is happy to help.