If you are shipping internationally, you may be required to submit travel documents for customs clearance. If they are needed for your specific order, you will receive an email from us titled "[Action Required] Travel Documents Needed" after the order is placed. Please follow the below instructions to submit your travel documents.
- Click on the email with the subject line "[Action Required] Travel Documents Needed."
- Click on "Upload Documents."
- Follow the instructions to upload both your passport and flight itinerary.
Once submitted, our international team will review the documents and follow up with any additional requests they may have. Our international support team is well-versed in global shipping policies, including country-specific operating procedures and customs regulations.
International shipments are subject to customs screening, meaning customs agents will review not only your physical shipment but the accompanying documentation, too. That said, our international team will ensure all of the proper paperwork is submitted to the appropriate parties. Some international shipments will require the collection of particular travel documents (passport, flight itinerary, etc.) necessary for a seamless transition through customs.
If you have any questions regarding these instructions, please contact us.