Not every international shipment requires travel documents — it depends on the destination country. If travel documents are needed for your specific order, you will receive an email from us titled "[Action Required] Travel Documents Needed" after the order is placed. If you do not receive this email, no travel documents are needed for your shipment. Please follow the below instructions to submit your travel documents.
- Click on the email with the subject line "[Action Required] Travel Documents Needed."
- Click on "Upload Documents."
- Follow the instructions to upload both your passport and flight itinerary.
Prefer to upload from the website? Your order tracking page also shows an "Upload your travel documents" card for international orders — click Upload documents there any time.
The documents we ask for depend on your reason for travel — leisure, work, study, returning home, or a cruise.
Once your documents are uploaded, nothing further is needed from you. Our international team reviews travel documents closer to your pickup date, so if you booked well ahead, your documents will show as pending until then. Pending means we have them.
The "[Action Required] Travel Documents Needed" email continues sending until your documents are approved, so you may keep receiving it after uploading. You do not need to upload again.
Once submitted, our international team will review the documents and follow up with any additional requests they may have.
International shipments are subject to customs screening, meaning customs agents will review not only your physical shipment but the accompanying documentation, too. That said, our international team will ensure all of the proper paperwork is submitted to the appropriate parties. Some international shipments will require the collection of particular travel documents (passport, flight itinerary, etc.) necessary for a seamless transition through customs.
Questions about submitting your travel documents? Our team is happy to help.