Should you need to cancel your order for any reason, visit your tracking page or confirmation email and select Edit Order. You may also contact a Customer Support Representative. When submitting such a request via email, please include the name on your order along with the intended pickup date and location. Once your request has been reviewed, a member of our support team will confirm the cancellation.
A refund will be applied to the method of payment used to place the original order. Please allow 3-5 business days for the refund to reflect in your account. A $10.00 cancellation fee will be deducted from the total amount refunded to your card.
A secondary option is to cancel your active order and receive a full credit towards a future shipment that does not expire. If you choose this option, an account credit code will be created and emailed to you.