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Making a Change

CHANGE YOUR PICKUP DATE:
To request a new pickup date or location for your order, please send us an email to customersupport@shipsticks.com.  Please include the name on the order, your original pickup date and/or location and the new requested pickup date and/or location. Once received, your request will be reviewed by our support team and any changes will be confirmed via email promptly.


CHANGE YOUR SERVICE LEVEL OR ADDRESS INFORMATION:
Our team can quickly upgrade your service level, change the origination/destination of your shipment, or anything else you might need. Be advised, this may require you to print a new shipping label for each modified shipment. If so, you will receive an email indicating your new label is ready for printing. A $5 fee will be assessed for order modifications which require a change in your shipping label(s).

CANCELLATIONS:

If for any reason you need to cancel an order, please submit your cancellation request online via email to customersupport@shipsticks.com.  In your email provide us with the name on the order, along with the pickup date and location.  Once your request has been received a member of our support team will confirm your request has been completed.  

Please note that a refund will be applied to the card used to place the order.  You may obtain a full refund in you cancel a shipment at least 48 hours prior to the scheduled pickup date.  Any cancellations inside of 48 hours will incur a $5 late cancellation fee per item.  Refunds will typically be processed within 5 business days of the request date.

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