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Making a Change

To request a new pickup date or location for your order, please send us an email to  Please include the name on the order, your original pickup date and/or location and the new requested pickup date and/or location. Once received, your request will be reviewed by our support team and any changes will be confirmed via email promptly.

Our team can quickly upgrade your service level, change the origination/destination of your shipment, or anything else you might need. Be advised, this may require you to print a new shipping label for each modified shipment. If so, you will receive an email indicating your new label is ready for printing. A $5 fee will be assessed for order modifications which require a change in your shipping label(s).


If for any reason you need to cancel an order, please submit your cancellation request online via email to  In your email provide us with the name on the order, along with the pickup date and location.  Once your request has been received a member of our support team will confirm your request has been completed.  

Please note that a refund will be applied to the card used to place the order.  You may obtain a full refund in you cancel a shipment at least 48 hours prior to the scheduled pickup date.  Any cancellations inside of 48 hours will incur a $5 late cancellation fee per item.  Refunds will typically be processed within 5 business days of the request date.

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