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Making a Change

CHANGES:

To request a new pickup date or location for your order, please send us an email to 
customersupport@shipsticks.com.  Please include the name on the order, your original pickup date and/or location and the new requested pickup date and/or location.  Once received, your request will be reviewed by our support team and any changes will be confirmed via email promptly.

CANCELLATIONS:


If for any reason you need to cancel an order, please submit your cancellation request online via email to customersupport@shipsticks.com.  In your email provide us with the name on the order, along with the pickup date and location.  Once your request has been received a member of our support team will confirm your request has been completed.  

Please note that a refund will be applied to the card used to place the order.  You may obtain a full refund in you cancel a shipment at least 48 hours prior to the scheduled pickup date.  Any cancellations inside of 48 hours will incur a $10 late cancellation fee per item.  Refunds will typically be processed within 5 business days of the request date.

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